Exceptions

overview exception management is a very powerful and flexible component of the docuflow accounts payable workflow exceptions take two forms with regard to how they are raised manually by the agent of a work item automatically by either docuflow pre configured auto exceptions or by customization via customer badi's exceptions are in turn resolved via two methods manually by the agent of a work item automatically by either docuflow pre configured auto exceptions or by customization via customer badi's exceptions can also be configured to call custom logic to suite unique customer requirements setup below are the options for configuring exceptions exception id the exception id is a 2 digit code that you create you can use numbers such as 01 99 or letters typical use is 01 thru 99 with a zero padding for 01 thru 09 language exception codes are language specific each one must have the language key identified workflow stage exceptions are configured per "workflow stage" levels there are three levels to the docuflow accounts payable workflow a initial ap b approval c final ap if an exception is relevant to all three stages you can leave that field flag empty and it will be available in all three levels exception code text this is a free form description of the exception allow wf termination enabling this option provides the exception agent the option to terminate the entire workflow for this invoice if this is disabled that pushbutton is greyed out force resolve enabling this option forces the originator of the exception to acknowledge that the exception has been resolved before processing further deadline (days) in days, how long a work item will stay at the exception stage before escalation who receives this escalation is configured in the agents configuration (outlined later in this document) role resolution / agent determination who will receive dialogue (foreground) work items for exceptions is configured in the agent configuration refer to the section "agents" later in this document badi customizing options the following badi customizing options are available for exception management for information on how to implement, please refer to the section "customizing" later in this document custom workitem text to implement your own workitem text custom role resolution / agent determination to implement your own logic to determine work item recipients custom notifications to implement your own method of notifying agents custom pre processor logic powerful badi to take control of all pre processing logic custom post processor logic powerful badi to take control of all post processing logic custom popup pbo logic to implement your own changes to the docuflow pop up windows for processing custom popup pai logic to implement your own logic to the docuflow pop up windows for processing